Remote Customer Service Representative

Job Summary

Working remotely on a part-time basis, the hourly Remote Customer Service Representative will assist customers with account inquiries, ensure accurate documentation, and provide detailed explanations of account statuses.

Key responsibilities

• Assist customers with their accounts and provide detailed explanations of account status
• Ensure all account information is accurately documented in the client's system
• Adhere to State and Federal regulations while maintaining quality assurance goals

Required qualifications

• Prior call center experience is REQUIRED
• Experience navigating multiple systems/screens while speaking with customers
• Proficiency with Microsoft applications
• Active listening skills to understand customer needs
• Excellent written and verbal communication skills