Remote Customer Service Representative

Job Summary

Supporting a well-known automotive brand, the remote Customer Service Representative will manage inbound and outbound communications, addressing customer inquiries and concerns while working part-time or full-time in a structured contact center environment.

Key responsibilities

• Provide timely and accurate solutions through various communication channels, including phone calls, chats, and emails
• Utilize web-based tools and internal systems to research customer questions and requests
• Document each interaction clearly and manage assigned cases from start to resolution

Required qualifications

• High school diploma or equivalent
• 3+ years of customer service experience in call center, retail, or similar environments
• Availability to work shifts within Monday-Saturday, 8 a.m. - 9 p.m. Eastern time
• Ability to pass a pre-employment background check and drug screen
• Michigan residency with a suitable remote work setup, including high-speed wired internet