Remote Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Remote Customer Service Support Representative will manage inquiries from physician offices, hospital laboratories, and patients, ensuring accurate and efficient resolutions while maintaining a high level of professionalism.

Key responsibilities

• Act as a liaison between customers and Labcorp, addressing routine requests through various communication channels
• Research and resolve complex customer issues using multiple databases while providing timely notifications of test results
• Participate in initiatives aimed at improving customer satisfaction and perform administrative support for HIPAA compliance

Required qualifications

• High School Diploma or GED
• At least 3 months of customer service experience
• Proficiency in Microsoft Office programs
• Ability to work independently in a structured remote environment
• Strong organizational skills and attention to detail