Remote Customer Service Representative

Job Summary

To support a thriving customer service team, the part-time hourly Remote Customer Service Representative will assist customers with inquiries, recommend additional products and services, and ensure accurate documentation of account information while working from home.

Key responsibilities

• Proactively discuss and recommend additional products and services to customers during qualified calls
• Assist customers with inquiries and concerns while ensuring accurate documentation in the client system
• Adhere to State and Federal regulations and achieve quality assurance goals

Required qualifications

• One to two years of experience in a call center environment is preferred
• High School diploma or equivalent is required
• Proficiency in Microsoft applications and ability to learn new software
• Strong call handling skills and professionalism are essential
• Detail-oriented with the ability to organize and prioritize work to meet deadlines