Remote Customer Service Representative

Job Summary

Passionate about helping others, the full-time Remote Customer Service Representative will manage high-volume inbound and outbound calls, assist patients with their requests, and ensure compliance with HIPAA and company policies while working remotely.

Key responsibilities:

• Assist patients through high volume inbound/outbound calls
• Review and process patient requests while documenting activities for tracking and audits
• Adhere to company policies, metrics, and maintain compliance with HIPAA regulations

Required qualifications:

• 1+ year of recent call center experience
• Ability to manage high call volumes and multitask effectively
• Excellent attention to detail and accuracy in documentation
• Must have high-speed internet with modem access (hot spots not accepted)
• Availability to work late and/or on Saturdays