Remote Customer Service Representative

Job Summary

Providing exceptional support to consumers and healthcare professionals, the full-time Remote Customer Service Representative will manage inquiries, complaints, and order processing while ensuring a positive customer experience across multiple communication channels.

Key responsibilities

• Deliver professional customer service through various channels, addressing inquiries and complaints while adhering to established policies
• Support direct-to-consumer and business-to-business order management, ensuring timely and accurate resolution of order-related inquiries
• Engage with customers on social media, monitoring feedback and ensuring responses align with brand standards

Required qualifications

• Previous experience in customer service or contact center operations preferred
• Familiarity with Shopify, CRM platforms, or e-commerce customer support is a plus
• Experience supporting healthcare professionals or regulated products is advantageous
• Ability to thrive in a fast-paced environment while maintaining high-quality work
• Comfortable learning new systems and processes quickly