Remote Customer Service Representative
Job Summary
Providing exceptional customer support, the full-time Remote Customer Service Representative will manage inbound calls and emails from members and providers, ensuring accurate data entry and a high level of service while addressing inquiries and resolving issues.
Key responsibilities:
- Identify and prioritize caller needs, formulating appropriate resolutions
- Educate callers on program benefits and provide accurate information about services
- Meet established call center metrics while maintaining customer satisfaction
Required qualifications:
- High School Diploma
- Prior experience in a customer service-related field preferred
- Medical records experience and knowledge of valid ROI requests
- Understanding of HIPAA regulations preferred
- Bilingual in Spanish and English preferred
Complete Job Description
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