Remote Customer Service Representative

Job Summary

Providing exceptional support to clients, the full-time Remote Customer Service Representative will manage incoming inquiries regarding insurance products, ensuring adherence to service quality and productivity standards while working from home.

Key Responsibilities

• Handle an average of 45-55 inbound calls daily, addressing both simple and complex client inquiries
• Deliver outstanding customer service while meeting departmental goals for attendance, quality, and productivity
• Participate in ongoing training to stay updated on operational policies, new products, and procedures

Required Qualifications

• High School Diploma
• 1+ years of customer service experience demonstrating superior customer service skills
• Ability to navigate multiple administrative systems and perform basic calculations
• Proven ability to multitask and manage a heavy call volume effectively
• Strong work ethic with a commitment to attendance and punctuality standards