Remote Customer Service Representative

Job Summary

Serving as the first line of support for clients, the full-time Remote Customer Service Representative will manage inquiries through phone, email, or chat, troubleshoot common issues, and educate clients on system processes while ensuring a high level of client satisfaction.

Key Responsibilities

• Acts as the primary support channel for all product users, capturing and categorizing client concerns in Salesforce
• Troubleshoots and resolves common technical issues, escalating complex problems to specialized teams as needed
• Guides clients through system features and best practices, maintaining product knowledge and contributing to service quality improvements

Required Qualifications

• Minimum of 1 year experience in customer service, technical support, or healthcare support
• Experience handling inbound and outbound customer interactions via phone, email, and chat
• Ability to troubleshoot basic software and system issues
• Familiarity with CRM or case management tools such as Salesforce, ServiceNow, or Zendesk
• Ability to document customer interactions accurately and professionally