Remote Customer Service Representative

Job Summary

Working remotely, the part-time hourly Remote Customer Service Representative will assist automotive enthusiasts with post-purchase inquiries, including returns and order tracking, while maintaining a professional demeanor and meeting performance expectations.

Key responsibilities

• Handle incoming customer calls regarding post-purchase issues, providing efficient service and support
• Educate customers on policies and procedures while processing requests accurately
• Notify management of trends or problems and participate in special projects as assigned

Required qualifications

• High school diploma or equivalent combination of education and experience
• Minimum of 1 year of previous customer service experience
• Ability to acquire automotive knowledge relevant to supported vehicles
• Proficiency in computer skills, including Microsoft Word and Excel
• Successful completion of the Turn5 customer service new hire training program upon hire