Remote Customer Service Representative

Job Summary

Dedicated and professional, the full-time hourly Remote Customer Service Representative will answer inbound calls, assist with technical troubleshooting, and schedule appointments, all while working in a supportive remote environment.

Key responsibilities

• Answer inbound calls and provide a positive, solution-focused customer experience
• Assist with basic technical troubleshooting and create support tickets as needed
• Accurately document customer interactions and conduct follow-up calls to ensure issue resolution

Required qualifications

• High school diploma or GED required (additional education preferred)
• Prior remote customer service experience, especially in call-based environments
• Ability to troubleshoot basic technical issues independently
• Comfort working remotely with minimal supervision
• In-depth understanding of web navigation and computer applications (e.g., Microsoft Teams, Outlook, Word)