Remote Customer Service Representative
Job Summary
Supporting a growing telehealth and partner clinic network, the full-time Remote Customer Service Representative will assist patients with inquiries, navigate their care journey, and ensure exceptional customer experiences in a fast-paced environment.
Key responsibilities
- Respond to patient inquiries via phone, email, chat, and text in a timely and professional manner
- Assist patients with account questions, order updates, and the treatment process
- Coordinate with clinical, pharmacy, and fulfillment teams to ensure a seamless patient experience
Required qualifications
- Minimum 2 years of customer service experience, preferably in healthcare, telehealth, medical offices, or pharmacy
- Proficiency with computers and customer support platforms
- Comfortable working in a fast-paced, remote environment
- Ability to multitask while maintaining a positive and professional demeanor
- Strong problem-solving skills
Complete Job Description
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