Remote Customer Service Representative
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Job Summary
To support the upcoming TurboTax customer support program, the contract Remote Customer Service Representative will assist customers in navigating TurboTax software, locating prior tax returns, and providing support across various channels while enjoying flexible scheduling from home.
Key responsibilities
- Assist customers with TurboTax software navigation and inquiries
- Locate prior tax returns and amendments for customers
- Provide support through multiple communication channels in a friendly and professional manner
Required qualifications
- No prior tax experience required; educational courses will be provided
- Desire to assist customers effectively
- Tech-savvy with strong computer skills
- Ability to multi-task and navigate various systems
- Professional appearance and demeanor for potential video interactions
Complete Job Description
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