Remote Customer Service Representative
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Job Summary
As a remote Customer Service / Tech Support Representative, the candidate will provide exceptional customer service and technical support for a well-known brand, handling inquiries and resolving issues related to various tech products in a full-time capacity.
Key responsibilities
- Answer customer inquiries about products and services while delivering world-class service
- Resolve technical issues related to hardware, software, and client products using a call flow guide
- Document and track information in databases to maintain accurate records of customer interactions
Required qualifications
- 1+ year of customer service experience
- A high school diploma or GED
- Proficiency in using and explaining technology, particularly related to smartphones, tablets, and computers
- Strong computer navigation skills and PC knowledge
- A quiet, distraction-free work environment at home
Complete Job Description
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