Remote Customer Service Representative

Job Summary

Answering incoming calls from Providers, Members, and Health Plans, the part-time Remote Customer Service Representative will assist callers with benefit information and problem resolution while working from home.

Key responsibilities

• Receives and responds to incoming telephone calls in a professional and timely manner
• Records caller information in proprietary systems and provides accurate information to callers
• Attends weekly staff meetings to discuss issues and foster teamwork among department personnel

Required qualifications

• High School Diploma or GED certificate required
• 6 months of experience in customer service, preferably in an inbound call center
• Basic computer skills and ability to navigate multiple systems during interactions
• Strong verbal communication skills
• Ability to manage time effectively to meet call handling requirements