Remote Customer Service Representative
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Job Summary
Handling maintenance, collection, and liquidation activities for an assigned portfolio of accounts, the full-time Remote Customer Service Representative will manage customer inquiries, analyze payment histories, and communicate account statuses while working remotely during business hours from Monday to Friday.
Key responsibilities
- Review customer contracts and advise on account statuses, including open and closed accounts
- Assist customers with payment processing, extensions, and optional product information
- Maintain accurate records of customer interactions and recommend appropriate solutions based on account analysis
Required qualifications
- High school diploma or equivalent
- Experience in customer service
- Familiarity with Microsoft Office tools
- Ability to perform manual calculations
- Strong multitasking skills
Complete Job Description
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