Remote Customer Service Representative

Job Summary

Working remotely from Michigan, the full-time Remote Customer Service Representative will assist customers with after-sales concerns for a well-known automotive brand, managing a high volume of calls and documenting interactions while adhering to structured processes.

Key responsibilities

• Provide timely and accurate solutions through inbound and outbound communications, including calls, chats, and emails
• Utilize web-based tools and internal systems to research customer inquiries and document interactions clearly
• Manage assigned cases from initiation to resolution by following defined steps and completing necessary actions

Required qualifications

• High school diploma or equivalent
• 3+ years of customer service experience in call center, retail, or similar roles
• Availability to work shifts Monday-Saturday between 8 a.m. and 9 p.m. Eastern time
• Ability to pass a pre-employment background check and drug screen
• Michigan residency with a distraction-free workspace and high-speed wired internet connection