Remote Customer Service Representative
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Job Summary
Dedicated and professional, the full-time hourly Remote Customer Service Representative will answer inbound calls, assist customers with essential services, and provide a positive, solution-focused experience while working remotely from home.
Key responsibilities
- Answer inbound calls and deliver a positive customer experience
- Assist with basic technical troubleshooting and create support tickets as needed
- Document customer interactions accurately and conduct follow-up calls to ensure issue resolution
Required qualifications
- High school diploma or GED required; additional education preferred
- Prior remote customer service experience, especially in call-based environments
- Ability to troubleshoot basic technical issues independently
- Comfort working remotely with minimal supervision
- In-depth understanding of web navigation and computer applications
Complete Job Description
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