Remote Customer Service Representative
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Job Summary
Dedicated to providing essential support, the full-time hourly Remote Customer Service Representative will assist individuals by answering inbound calls, troubleshooting basic technical issues, and scheduling appointments while working in a fully remote environment.
Key responsibilities
- Answer inbound calls to deliver a positive, solution-focused customer experience
- Assist with basic technical troubleshooting and create support tickets as necessary
- Accurately document customer interactions and conduct follow-up calls to ensure issue resolution
Required qualifications
- High school diploma or GED required; additional education preferred
- Prior remote customer service experience, especially in call-based environments
- Ability to troubleshoot basic technical issues independently
- Strong verbal communication skills with the ability to build rapport quickly
- Comfort working remotely with minimal supervision
Complete Job Description
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