Remote Customer Service Representative

Job Summary

To support essential programs nationwide, the full-time Remote Customer Service Representative will manage inbound customer calls, provide accurate information using multiple computer applications, and perform basic technical troubleshooting while adhering to established procedures and quality standards.

Key responsibilities

• Handle inbound customer calls with professionalism and efficiency
• Research inquiries and provide accurate information using various computer systems
• Maintain detailed documentation of customer interactions and follow up as necessary

Required qualifications

• High school diploma or GED
• Previous customer service experience in a professional environment
• Strong computer proficiency and ability to navigate multiple applications
• Dependability and ability to maintain a consistent work schedule
• Ability to work independently while remaining engaged with a remote team