Remote Customer Service Representative

Job Summary

To support essential programs nationwide, the full-time Remote Customer Service Representative will manage inbound customer calls, provide accurate information, and perform basic technical troubleshooting while working remotely across various states.

Key responsibilities

• Handle inbound customer calls with professionalism and efficiency
• Research inquiries and provide accurate information using multiple computer applications
• Maintain detailed documentation of customer interactions and follow established procedures

Required qualifications

• High school diploma or GED
• Previous customer service experience in a professional environment
• Strong computer proficiency, including navigating multiple applications
• Dependability and ability to maintain a consistent work schedule
• Ability to work independently while remaining engaged with a remote team