Remote Customer Service Representative

Job Summary

Experienced customer service professionals will find a full-time remote opportunity as an Inbound Customer Service Representative, responsible for managing inbound calls, providing accurate information, and performing basic technical troubleshooting while adhering to established procedures and quality standards.

Key responsibilities

• Handle inbound customer calls with professionalism and efficiency
• Research inquiries and provide accurate information using multiple computer applications
• Maintain detailed documentation of customer interactions and perform follow-up calls as necessary

Required qualifications

• High school diploma or GED
• Previous customer service experience in a professional environment
• Strong computer proficiency and ability to navigate multiple applications
• Dependability and ability to maintain a consistent work schedule
• Ability to complete pre-employment screening and credentialing requirements