Remote Customer Service Representative

Job Summary

To support a growing team, the part-time hourly Remote Customer Service Representative will manage inbound calls, provide timely resolutions to customer inquiries, and document interactions accurately while working from home.

Key responsibilities

• Communicate with consumers via inbound telephone calls to address inquiries and provide accurate information
• Document and update records in required systems while following up to ensure customer satisfaction
• Maintain compliance with applicable laws and company policies, escalating issues as necessary

Required qualifications

• High School Diploma required; Bachelor's Degree or relevant work experience preferred
• Previous customer service and/or call center experience preferred
• Proficient personal computer skills, including Microsoft Office
• Ability to maintain confidentiality and work in a team-oriented environment
• Minimum internet speed of 25 mbps download and 20 mbps upload is required for remote work