Remote Customer Service Specialist

Job Summary

Providing exceptional service through inbound and outbound communications, the part-time Remote Customer Service Specialist will support customers, maintain account information, and drive business growth while working remotely.

Key responsibilities

• Answer phones, chat, social media, or email professionally to assist customers
• Identify customer issues through probing questions and ensure accurate account maintenance
• Schedule delivery orders and handle general customer inquiries, including soft collections and account setup

Required qualifications

• High School Diploma or equivalent
• 1 or more years of customer service experience
• Exceptional customer service and negotiation skills
• Proficient in Microsoft Office, including Excel, Word, and Access
• Must be a U.S. citizen or lawful permanent resident with authorization to work in the United States