Remote Customer Service Specialist

Job Summary

Providing exceptional service through inbound and outbound communications, the part-time Remote Customer Service Specialist will support customers, maintain account accuracy, and collaborate with internal teams to enhance business relationships.

Key responsibilities

• Answer customer inquiries via phone, chat, social media, or email in a professional manner
• Identify and resolve customer issues while ensuring accurate account maintenance
• Schedule delivery orders and perform soft collections for past due accounts

Required qualifications

• High School Diploma or equivalent
• 1 or more years of customer service experience
• Exceptional customer service and negotiation skills
• Proficient in Microsoft Office, including Excel, Word, and Access
• Must be a U.S. citizen, lawful permanent resident, or authorized to work in the U.S