Remote Customer Service Specialist

Job Summary

Providing exceptional service through inbound and outbound communications, the part-time Remote Customer Service Specialist will support customers and collaborate with internal teams to ensure a high-quality experience while driving business growth.

Key responsibilities

• Answer phones, chat, social media, or email in a polite, courteous, and professional manner
• Identify customer issues or concerns through probing questions and ensure accurate account maintenance
• Handle general customer issues, including service order input, account set-up, and basic de-escalation of situations

Required qualifications

• High School Diploma or equivalent
• 1 or more years of customer service experience
• Exceptional customer service and negotiation skills
• Strong organizational skills with typing and data entry experience
• Proficient in Microsoft Office including Excel, Word, and Access