Remote Customer Solutions Specialist
Job Summary
Working remotely in a full-time capacity, the Remote Customer Solutions Specialist will provide individualized support to customers via phone, live chat, and email, focusing on problem-solving and enhancing customer experience while managing complex situations and decisions.
Key responsibilities
- Communicating empathetically and confidently with customers in a fast-paced environment
- Investigating complex customer situations by analyzing information across multiple systems
- Using sound judgment to make decisions regarding customer resolutions, balancing experience and company guidelines
Required qualifications
- Experience using Office 365, Windows systems, and internet-based tools
- Typing speed of at least 40 words per minute
- Reliable high-speed internet connection of at least 75mbps download/10mbps upload
- Conversational fluency in English
- No degree required, but relevant skills and experience are valued
Complete Job Description
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