Remote Customer Support Representative

Job Summary

Providing timely and accurate support to customers, the full-time hourly Remote Customer Support Representative will serve as the first point of contact across multiple channels, addressing inquiries, resolving issues, and processing orders in a remote environment.

Key responsibilities

• Deliver responsive and professional support via phone, email, mail, and social media
• Investigate and resolve customer inquiries, documenting issues and escalating complex matters as needed
• Process order placements, cancellations, refunds, and exchanges while maintaining accurate records

Required qualifications

• High school diploma or equivalent
• Minimum 6 months of customer service experience
• Technical proficiency with Zendesk, Sticky.io, Slack, and Google Workspace, or ability to learn quickly
• Demonstrated teamwork and problem-solving skills in a fast-paced environment
• Self-motivated with strong accountability and dependability