Remote Customer Support Specialist
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Job Summary
Supporting TurboTax customers remotely, the contract Customer Support Representative will guide users through the software, answer account questions, and assist with prior returns while enjoying flexible hours and a supportive work environment.
Key responsibilities
- Guide customers through TurboTax software and answer account-related inquiries
- Assist customers via phone support with video chat capability and traditional chat support
- Provide exceptional customer service in a friendly and professional manner
Required qualifications
- No prior tax experience required; educational courses will be provided
- Must have a personal computer with Windows 11 and a wired internet connection
- Ability to multi-task and navigate multiple systems effectively
- Must pass a criminal background check
- Available to work flexible hours, including weekends
Complete Job Description
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