Remote Customer Support Specialist

Job Summary

To provide exceptional customer service, the remote Customer Support Specialist will address and resolve customer inquiries, manage high-volume phone calls, and document issues, ensuring a seamless experience for clients across various states.

Key Responsibilities:

• Respond to customer support tickets and resolve issues related to existing orders
• Manage high-volume phone calls to assist both existing and new customers with their orders
• Document issues in Confluence and visit court dockets for information on case filings

Required Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Technology-driven with experience using Microsoft Outlook, Excel, Word, and phone systems
• Ability to read, write, and speak English fluently
• Typing speed of at least 55 wpm
• Experience in document manipulation and maintaining accuracy in repetitive tasks