Remote Customer Support Specialist
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Job Summary
Providing exceptional customer service, the remote Customer Support Specialist will resolve customer inquiries, manage high-volume phone calls, and collaborate with internal teams to ensure order processing while being located in Louisiana, Mississippi, or Alabama.
Key Responsibilities
- Respond to customer support tickets and resolve issues related to existing orders
- Manage high-volume phone calls to assist customers with order inquiries and placements
- Document issues in Confluence and perform other job-related duties as assigned
Required Qualifications
- High school diploma or GED required; 1-3 years of customer support or call center experience
- Experience with Microsoft Outlook, Excel, Word, and PDF Editor preferred
- Ability to read, write, and speak English fluently
- Typing speed of at least 55 wpm
- Document manipulation experience and ability to implement new processes
Complete Job Description
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