Remote Customer Support Specialist
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Job Summary
To enhance customer satisfaction, the remote Customer Support Specialist will address and resolve customer inquiries, manage high-volume calls, and ensure timely updates on orders while working from Montana, Wisconsin, Florida, Oklahoma, Iowa, Arkansas, or Michigan.
Key Responsibilities:
- Respond to customer support tickets and manage inquiries related to existing orders
- Assist customers via high-volume phone calls and guide new customers on placing orders online
- Document issues in Confluence and visit court dockets for case filing information as needed
Required Qualifications:
- High school diploma or GED required with 1-3 years of customer support or call center experience
- Proficiency in Microsoft Outlook, Excel, Word, and PDF Editor
- Experience with document manipulation and transcribing information
- Ability to maintain accuracy while performing repetitive tasks in stressful situations
- Typing speed of at least 55 words per minute
Complete Job Description
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