Remote Disability Advocate

Job Summary

Serving as a dedicated advocate for health plan members, the full-time Remote Disability Advocate will manage communication, guide clients through the Social Security disability process, and maintain relationships with medical providers and government agencies while working remotely.

Key responsibilities

• Act as the main point of contact for health plan members, addressing inquiries and clarifying complex information
• Gather, verify, and submit necessary documentation for disability applications while ensuring compliance with regulatory standards
• Manage multiple software systems to track member progress and documentation, maintaining proactive case management

Required qualifications

• Minimum of 2 years of experience in customer service, social services, or case management
• Fluency in both English and Spanish, with strong communication skills
• Detail-oriented with a goal-driven mindset and willingness to learn
• Proficiency in Microsoft Suite and ability to navigate multiple platforms
• Experience working with government agencies or in disability/claims processing is a plus