Remote Dispatcher

Job Summary

To coordinate technical support operations and deliver exceptional client experiences, the full-time Remote Dispatcher will prioritize and route support tickets, manage technician schedules, and maintain client communications while working remotely.

Key responsibilities

• Coordinate the efficient use of technical resources to support client needs and service-level objectives
• Prioritize incoming support tickets based on urgency and business impact while assigning them to appropriate technical resources
• Monitor ticket queues and provide clients with timely updates regarding support ticket status and scheduling

Required qualifications

• Minimum of three years of relevant professional experience or a combination of relevant education and work experience
• Demonstrated ability to organize, prioritize, and manage multiple tasks in a fast-paced service environment
• Experience with ticketing or IT service management platforms, preferably ConnectWise
• Familiarity with service-level agreements (SLAs) and ticket triage processes
• Ability to work independently and collaboratively in a remote setting