Remote Dispute Resolution Analyst

Job Summary

A financial services company is seeking a Remote Dispute Resolution Analyst.

Core Responsibilities of this position include:

• Assisting Branch cardholders with Dispute/Fraud Resolution while complying with Reg E guidelines
• Ensuring required communication with cases is delivered in a timely fashion
• Communicating with internal and external contacts on claim investigations

Qualifications for this position include:

• Basic knowledge of payment processing and banking compliance
• 1-2 years experience in Disputes, Chargebacks, or Fraud Operations
• A procedural thinker with good judgment on complex scenarios
• Must possess strong communication skills, written and verbal
• Use customer support software to resolve issues including Zendesk, Slack, Jira, and Confluence