Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Mar 09, 2023
This job expires in: 9 days
Job Summary
A financial services company is seeking a Remote Dispute Resolution Analyst.
Core Responsibilities of this position include:
- Assisting Branch cardholders with Dispute/Fraud Resolution while complying with Reg E guidelines
- Ensuring required communication with cases is delivered in a timely fashion
- Communicating with internal and external contacts on claim investigations
Qualifications for this position include:
- Basic knowledge of payment processing and banking compliance
- 1-2 years experience in Disputes, Chargebacks, or Fraud Operations
- A procedural thinker with good judgment on complex scenarios
- Must possess strong communication skills, written and verbal
- Use customer support software to resolve issues including Zendesk, Slack, Jira, and Confluence
