Remote Functional Consultant

Job Summary

Providing hands-on support and guidance, the full-time Remote Functional Consultant will assist multiple clients with their use of Atlassian tools, administer products, and contribute to process improvements while ensuring client satisfaction.

Key responsibilities

• Administer Atlassian products and assist clients with implementation to enhance their business processes
• Provide scheduled on-call support and respond to service outage incidents to meet contracted SLAs
• Participate in process improvement efforts and contribute original marketing content related to the Atlassian ecosystem

Required qualifications

• 1+ years of experience in a client service or help desk role, with Jira administration experience preferred
• Ability to manage multiple clients and issues simultaneously
• Demonstrated capability to administer Atlassian products and provide strategic guidance
• Strong analytical skills to interpret complex problems and deliver complete solutions
• Willingness to acquire and maintain Atlassian certification by passing required exams