Remote Health Care Customer Service

Job Summary

Handling inbound and outbound calls in a high-tech environment, the fully remote Health Care Customer Service Representative will resolve insurance and payment inquiries while adhering to client-specific protocols and applicable laws.

Key responsibilities:

• Make and answer calls to address billing and payment issues, utilizing established work queues
• Respond to patient requests for information in a professional and thorough manner
• Investigate client inquiries and monitor payment arrangements as needed

Required qualifications:

• 1+ years of experience in a call center or customer service role with public interaction
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to work in a fast-paced, deadline-oriented environment
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Bilingual candidates are encouraged to apply for additional support on calls