Remote Health Care Customer Service

Job Summary

To support a fast-growing team, the fully remote Health Care Customer Service Representative will manage inbound and outbound calls, resolve inquiries regarding insurance and financial assistance, and process payments in a high-tech environment.

Key responsibilities:

• Handle calls to resolve billing and payment issues while following client-specific protocols
• Provide thorough and professional responses to patient inquiries regarding their accounts
• Monitor and enter payment arrangements, ensuring compliance with applicable laws

Required qualifications:

• 1+ years of experience in a call center or customer service role with public interaction
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to thrive in a fast-paced, deadline-oriented environment
• Strong organizational skills to manage multiple tasks simultaneously
• Bilingual candidates are encouraged to apply for additional support on calls