Remote Health Care Customer Service

Job Summary

Seeking motivated individuals, the fully remote Health Care Customer Service Representative will assist patients with medical billing, insurance inquiries, and payment options while managing inbound and outbound calls in a collaborative environment.

Key responsibilities:

• Handle inbound and outbound calls to assist patients with billing and payment inquiries
• Explain account balances, insurance-related questions, and available financial assistance
• Establish and monitor payment arrangements in accordance with client guidelines

Required qualifications:

• At least one year of customer service or call center experience preferred
• Experience in medical billing, healthcare insurance, or healthcare administration is a plus
• Comfortable using computers and navigating multiple systems
• Flexibility to work scheduled evenings and Saturdays as business needs require
• Bilingual skills are a plus