Remote Health Care Customer Service

Job Summary

Seeking motivated individuals, the fully remote Health Care Customer Service Representative will assist patients with medical billing inquiries, insurance questions, and payment options while managing inbound and outbound calls in a compassionate and professional manner.

Key responsibilities:

• Handle inbound and outbound calls to assist patients with billing and payment inquiries
• Explain account balances, insurance-related questions, and available financial assistance
• Research and resolve account inquiries while maintaining accurate documentation

Required qualifications:

• At least one year of customer service or call center experience preferred
• Experience in medical billing, healthcare insurance, or healthcare administration is a plus
• Ability to manage multiple tasks in a fast-paced environment
• Comfortable using computers and navigating multiple systems
• Bilingual skills are a plus