Remote Health Services Associate
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Job Summary
Joining a Fortune 500 pharmaceutical client's remote team, the full-time Remote Health Services Associate will manage inbound and outbound calls to assist customers with inquiries, document interactions, and support patient care programs while working a flexible schedule that includes Saturdays.
Key responsibilities
- Handle inbound/outbound calls and assist customers with inquiries
- Document customer interactions and update records accurately
- Support patient care programs by following established procedures and guidelines
Required qualifications
- 1+ year of recent call center customer service experience in a high-volume setting
- Private, quiet, and distraction-free workspace
- Basic technical troubleshooting skills for common remote work issues
- High-speed internet with a wired connection is mandatory
- Ability to adhere to all company-required KPIs
Complete Job Description
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