Remote Healthcare Contact Center Representative

Job Summary

Working remotely in a full-time capacity, the Contact Center Provider Services Representative will provide knowledgeable responses to client inquiries, resolve issues efficiently, and collaborate with team members to enhance service delivery.

Key responsibilities

• Provide knowledgeable responses to basic client questions and escalate complex cases as needed
• Resolve client problems, update account history, and follow up to ensure inquiries are addressed
• Collaborate with team members and management to meet production targets and improve processes

Required qualifications

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software and Microsoft Office applications
• Strong problem-solving skills to effectively resolve inquiries
• Ability to communicate professionally in writing and verbally
• Understanding of team dynamics and stakeholder consultation for inquiry resolution