Remote Healthcare Customer Advocate

Job Summary

Working remotely on a full-time basis, the Remote Healthcare Customer Advocate will respond to customer inquiries regarding benefits and claims, guiding them through healthcare topics and ensuring resolution of issues on the first call.

Key responsibilities

• Resolve customer service inquiries related to benefits, eligibility, and claims during first contact
• Educate customers on consumer-driven healthcare and assist with appointment scheduling with care providers
• Research complex issues and provide timely follow-up to ensure customer satisfaction and resolution

Required qualifications

• High School Diploma or equivalent work experience
• Minimum of 1 year experience in a call center or customer service role preferred
• Ability to build rapport and respond compassionately to customer needs
• Proficiency in problem-solving and translating complex healthcare information into understandable terms
• Flexibility to work scheduled shifts and adapt to varying customer communication styles