Remote Healthcare Customer Associate

Job Summary

To support a dedicated Customer Experience (CX) team, the fully remote Healthcare Customer Associate will provide compassionate assistance to patients through various communication channels, addressing inquiries and ensuring a positive experience.

Key responsibilities

• Provide support to patients via inbound/outbound phone and email communications
• Deliver exceptional customer service, ensuring patients feel heard and valued
• Maintain knowledge of systems and processes to accurately resolve inquiries and issues

Required qualifications

• Strong active listening skills to effectively address customer needs
• Demonstrated empathy and understanding when handling sensitive healthcare information
• Ability to adapt in a fast-paced healthcare environment
• Willingness to work flexible hours, including weekends and holidays
• Proven experience in resolving sensitive issues and de-escalating challenging situations