Remote Instructional Designer and Training Content Specialist

Job Summary

As an Instructional Designer / Training Content Specialist, you will join a strong team of digital learning experts who partner with our clients to determine the best approach for delivering their curriculum in an empowered and connected learning model that meets our gig worker, where they are at. We believe in experiential learning that is social and collaborative empowering our GBAs to create, curate and build communities of learning, where, when, and how they want to learn.

Our Digital Learning Training Content Specialists will be responsible designing and developing training content in a blended virtual learning environment and the activities needed to validate the readiness of our GBAs including hands-on activities, mock calls [chats, emails, text], and other real-life knowledge checks to certify our GBAs are ready to represent our client's brands with excellence.

Digital Content will be small, focused web-based content, videos, simulations, and other formats that will be utilized in micro-learning, spaced and just-in-time learning accessible via courses, knowledge bases and bots.

Certification courses are designed to meet our gig workers, where they are at. Empowering them to learn what is needed to support their business on the project they are working. As their own boss, they need flexibility to obtain their certification. Our GBAs come with vast amounts of knowledge and providing them the environment to share their expertise and upload their knowledge checks (create & curate content) with a community of other learners during their certification is a key differential of Omni Interactions.

When you are not developing content, you can pick up hours as a GBA on a project or complete project-based work only. New client implementation projects require up to 35 - 40 hours per week and working business hours in partnership with our client's learning and development team.

What You'll Do:

Provide education, resources, and tools to GBAs on products, services, and processes to achieve their certification required to support client customers
Support GBAs with their business partnership with Omni in a blended learning environment (live, virtual classes, eLearning) and just in time (JIT) resources and reference materials when handling live customer interactions
All content will be created in a digital format in small, focused topics that will be used during certification courses and easily accessible while supporting customers (bots/knowledge base)
Responsible for designing certification processes applying adult, active and social learning pedagogies. Empowering our GBAs to create and curate content to share their expertise and validate their knowledge.
Create Facilitator Guides for instructor-led and certification validation activities such as debriefs, mock calls and role-plays
Design and create other company-wide courses and JIT resources as needed

What You'll Do (as a GBA, if desired to keep hours consistent):

Answer inbound customer service calls
Quickly help customers with good solutions
Solve problems in a creative way
Document details of calls and customer interactions in the appropriate systems
Type and talk at the same time
Navigate multiple systems, programs, and screens at the same time

WHO IS OMNI
We create communities of Gig Brand Ambassadors (GBAs for short), who can retail their flexible lifestyle being 1099 independent contractors - in business for themselves. As a gig worker with Omni, you are self-employed, you are your own boss, supporting some of the country's leading brands. Our GBA primary roles are to provide customer service (taking inbound phone calls, answering chat messages, and responding to emails) for Fortune 500 companies. As we experience significant growth, we are looking for GBAs to flex into additional roles as needed. We are currently seeking Instructional Designers and Content Specialist who will flex between content design and development projects and working as a GBA supporting and interacting with customers or willing to work project-based projects only.

Requirements:

What You'll Bring (Qualifications):

Lesson and curriculum planning skills
Experience curating digital and media content (job aids, videos, simulations, audio)
Excellent verbal and written communication skills
Excellent English language skills
Excellent work habits with an ability to work independently, sometimes under pressure to meet deadlines and in a fast-paced environment
Strong abilities to work with a multi-discipline team
Enthusiasm for learning innovative technologies and techniques
Outstanding presentation skills (when working on client-facing projects)
Learn/quickly understands how various platforms work together
Embraces social learning and active, adult learning andragogy and Socratic questioning
Solve practical problems using a variety of tools and resources (personal and program-specific)
Detailed oriented

What You'll Have (Experience):

Proven working experience in instructional design and with instructional technology
Excellent knowledge of learning theories and instructional design models
Solid knowledge of course development software and at least one Learning Management System, LXP experience is a plus
Visual design skills and ability to storyboard
Ability to write and create effective instructional text, audio/videos, and system simulations
Microsoft Office Suite experience required

Tech Requirements / What You'll Need:

Windows 10 PC with minimum of 1.6 GHz Processor/4 GB Ram/40 GB Free Space
Dual monitors
Web Camera availability
Internet:
Hard-wired ethernet connection (no wireless connection)
50Mbps or higher download
10Mbps or higher upload
Working, noise-canceling USB headset
Up to date Google Chrome browser and Windows 10
No Chromebooks, tablets or mobile devices can be used. Many client systems do not work in a Mac environment and will not be able to be used to create simulations. We do not recommend a Mac as it may limit project work.

Benefits / What We Offer:

Get in with a fast-paced, established start-up
Work for a culture of passionate, successful, fun, driven leaders
100% remote work - never go into an office again!

As a self-employed 1099 Independent Contractor providing Work From Home (WFH) certification courses and job aids, you are responsible for your own tax obligations. Actual earnings may vary depending on project. Independent Contractors are responsible for expenses and control their own profit and loss.

What's Next:

If you want the flexibility and freedom to be your own boss, submit your name and complete our application process today - once our team has reviewed your info, we'll reach out with next steps!

Omni Interactions is currently able to consider applicants in the following states: AL, AR, AZ, CO, DC, FL, GA, IA, ID, IN, KS, KY, LA, MN, MO, MS, MT, NC, NH, ND, NE, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY