Remote IT Help Desk Specialist
Job Summary
Providing remote support for the Internal Revenue Service (IRS) Criminal Investigation, the full-time Remote IT Help Desk Specialist will assist over 4,000 customers by troubleshooting issues, managing user accounts, and processing support tickets.
Key responsibilities
- Provide remote technical support to users and assist in user account management
- Troubleshoot and resolve hardware and software issues for desktop and laptop computers
- Process support tickets and educate customers on self-service options
Required qualifications
- Must be a US citizen
- 1+ year of IT help desk support experience
- High school diploma or equivalent
- Proficiency in operating systems and hardware technologies
- Associate's degree in IT or equivalent experience preferred
Complete Job Description
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