Remote IT Help Desk Specialist
Job Summary
Providing remote support to the Internal Revenue Service (IRS) Criminal Investigation team, the full-time Remote IT Help Desk Specialist will assist over 4000 customers nationwide by troubleshooting issues, managing user accounts, and educating users on self-service options.
Key responsibilities
- Provide remote technical support to users and assist with troubleshooting desktop and application issues
- Manage user accounts, including adding, removing, and maintaining access to various resources
- Respond to customer inquiries via phone and email, processing tickets and escalating issues as necessary
Required qualifications
- Must be a US citizen
- 1+ year of IT help desk support experience
- High school diploma or equivalent; Associate's degree in IT preferred
- Proficiency in desktop and laptop operating systems and hardware technologies
- Experience in a call center or similar customer service environment
Complete Job Description
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