Remote IT Help Desk Specialist
Job Summary
Providing remote support to the Internal Revenue Service (IRS) Criminal Investigation, the full-time Remote IT Help Desk Specialist will assist over 4,000 customers by managing user accounts, troubleshooting hardware and software issues, and processing support tickets.
Key responsibilities
- Provide remote IT support to users and assist in user account management
- Troubleshoot and resolve hardware and software problems for customers
- Process support tickets and ensure timely responses to customer inquiries
Required qualifications
- Must be a US citizen
- 1+ year of IT help desk support experience
- High school diploma or equivalent
- Proficiency in laptop and desktop computers, operating systems, and hardware technologies
- Customer service experience in a call center or equivalent
Complete Job Description
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