Remote IT Help Desk Specialist
Job Summary
Providing remote support to IRS Criminal Investigation customers, the full-time Remote IT Help Desk Specialist will manage user account access, troubleshoot hardware and software issues, and assist with ticket processing while ensuring timely responses to customer inquiries.
Key responsibilities
- Deliver remote IT support to over 4000 customers across various locations
- Manage user accounts, including adding, removing, and maintaining access to resources
- Troubleshoot and resolve hardware and software issues for desktop and laptop computers
Required qualifications
- Must be a US citizen
- 1+ year of IT help desk support experience
- High school diploma or equivalent
- Proficiency in operating systems and hardware technologies
- Customer service experience in a call center or equivalent setting
Complete Job Description
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