Remote IT Support Specialist
Job Summary
Providing exceptional technical support remotely, the temporary Contract Service Desk Analyst will deliver white glove IT assistance to employees, executives, and business stakeholders while troubleshooting issues and ensuring a seamless user experience.
Key responsibilities
- Provide remote white glove technical support for employees, executives, and VIP users
- Troubleshoot and resolve hardware, software, application, mobile device, and connectivity issues
- Monitor IT systems and proactively identify and address issues before they impact users
Required qualifications
- 2+ years of IT Support, Service Desk, Help Desk, Desktop Support, or End User Support experience
- Experience supporting users in a corporate enterprise environment
- Strong troubleshooting skills across Windows operating systems and Microsoft 365 applications
- Experience with Active Directory and user account administration
- Familiarity with IT ticketing systems
Complete Job Description
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